SHIPPING & RETURNS
Shipping
Order Processing
Many Eighty8 Industry products are built to order. Estimated lead times are listed on the individual product page whenever applicable.
Once an order ships, the customer will receive tracking information.
Customers should double-check their shipping address before completing their purchase. If they have questions about an order before it ships, they can contact Eighty8 Industry for assistance.
Shipping
We ship throughout Canada and the United States. Available shipping methods, costs, and estimated delivery times are shown during checkout.
Delivery estimates begin after an order has been manufactured and handed to the carrier. Delivery times are not guaranteed. Eighty8 Industry is not responsible for delays caused by shipping carriers, customs, severe weather, incorrect address information, or other circumstances outside our control.
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately at info@eighty8industry.com if you notice an error. We cannot guarantee that an address can be changed after an order has entered production or shipped.
Tracking
When tracking is available, tracking information will be sent to the email address provided at checkout. Please allow time for the carrier to update the tracking record.
Duties, Taxes and Import Fees
International orders, including shipments from Canada to the United States, may be subject to customs duties, import taxes, brokerage fees, or other charges.
These charges are not included in the product or shipping price unless specifically stated during checkout. The customer is responsible for any charges imposed by the destination country or shipping carrier.
Order Changes and Cancellations
Because many products are built to order, contact us as soon as possible if you need to change or cancel an order.
An order may be changed or cancelled only if production has not started. Once materials have been ordered, fabrication has begun, or the product has been customized, the order cannot normally be changed or cancelled.
Returns
Returns are accepted within 15 days of delivery on eligible products.
To qualify for a return, the product must be:
Unused
Uninstalled
In its original condition
Free from damage, wear, or signs of installation
Products that have been installed, used, damaged, or modified are not eligible for return.
Customers are responsible for return shipping costs.
- Unused and uninstalled
- In its original condition
- Free from scratches, wear, damage, or modification
- Returned with its original parts, hardware, and packaging
- Accompanied by proof of purchase
Do not return an item before receiving return authorization and instructions from us. Unauthorized returns may not be accepted.
Custom Colors
Products ordered in a custom color are final sale and cannot be returned or exchanged unless they are defective, damaged, or materially different from what was ordered.
- Custom-made or personalized productsProducts manufactured to customer specificationsProducts that are not in resalable condition due to customer handling
Before Starting a Return
Customers must contact Eighty8 Industry at info@eighty8industry.com before sending a product back. Once the item is confirmed as eligible for return, we will provide return instructions.
Original shipping charges are non-refundable.
Refunds
Returned products will be inspected after they arrive. If the return is approved, the refund will be issued to the original payment method.
Original shipping charges are not refundable unless the return resulted from our error or the product arrived defective or damaged.
Please allow several business days for your bank or payment provider to process an approved refund.
Damaged or Incorrect Orders
If an order arrives damaged or the customer receives the wrong item, instruct them to contact Eighty8 Industry as soon as possible with their order information and photos of the issue so we can make it right.
- Your name and order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging and shipping label if the shipment was damaged
Keep the product and all packaging until we provide further instructions. We will review the issue and arrange a repair, replacement, replacement part, or refund as appropriate.
Contact
For shipping, return, fitment, or order questions, contact: Eighty8 Industry. Email: info@eighty8industry.com. Return address: 16- 28364 Township Road 384, Red Deer County AB, T4S2B5
This policy does not limit any rights or remedies that cannot legally be excluded under applicable consumer-protection law.